Is the juice worth the squeeze?

Fraction of Selection model shows how readers choose what to read

Every day, your readers get way too much to read. In fact, according to a study by USC’s Annenberg School for Communication, your readers are bombarded with the data equivalent of 174 newspapers — ads included — every single day.

The Fraction of Selection Model

Is it juicy? Good for me? Easy? Increase your chances that readers will read your message with Wilbur Schramm’s Fraction of Selection model. Image from Shutterstock

In this environment, readers get through the day by skipping most of the messages they receive.

In fact, each day, your readers select just a tiny sliver — a fraction — of all the incoming information. They say, “This, I’ll read.” And everything else goes into the trash.

So how do they select that fraction?

Ask Wilbur Schramm.

Godfather of communication

Think of Wilbur Schramm (1907-1987) as a Mad Man. He was a communication theorist during most of the 20th century, around the time David Ogilvy and others were starting to scientifically analyze what works and what doesn’t in writing.

Wilbur Schramm

Godfather of communication studies and research: Wilbur Schramm created the Fraction of Selection model.

Schramm created the first communication studies program, spread the field to universities across the country and trained the first generation of communication scholars. Which means that if you have a degree in communications, you are a direct descendant of Wilbur Schramm.

He wrote 30 books during his lifetime. Your Communication 101 textbook was probably based on his Mass Media in Modern Society, which became the prototype for all Communication 101 textbooks.

If you have a degree in Communications, you are a direct descendant of Wilbur Schramm.

If you’ve ever had to memorize a model like “Sender > Receiver > Feedback > Interference,” blame Wilbur Schramm. He either created those models or reported them in his textbooks.

Now, I never wake up in the morning and say, “‘Sender > Receiver > Feedback > Interference’: How can I apply that today?”

But I wake up every morning and ask myself, “How can I apply Wilbur Schramm’s Fraction of Selection model today?”

The Fraction of Selection model

The Fraction of Selection model answers the question: How do readers decide what to read?

More gain, less pain

More gain, less pain The Fraction of Selection model shows how readers choose what to read. Image by Ann Wylie

According to Schramm, when contemplating that huge stack of messages they receive each day, our readers ask:

“What will I get out of this?” vs. “What do I have to put into it?”

Your readers are just like you. In reading and in life, we’re looking for more gain, less pain. So:

  • When you increase the gain, or reward, of reading, you’ll increase readership.
  • When you reduce the pain, or effort required, of reading, you’ll increase readership.
  • When you do both of these things at the same time, you’ll really dramatically increase readership.

To apply this formula to our own work, the first thing we need to ask is, “What are the rewards of reading?”

Rewards of reading

So what makes people decide to read? Rewards of reading include:

  1. Information I can use to live my life better. Does your piece help readers make money, save money or get a Jennifer Lopez body while sitting on the couch eating Cheez Whiz from the jar with a spoon? That’s information they can use to live their lives better.
  2. Entertainment. Are you using creative techniques like human interest, metaphor or storytelling? Are you making your readers laugh, cry or shoot Diet Coke across the room from their noses? That’s entertainment.

We have now exhausted all of the benefits of reading. That’s it. “Information I can use to live my life better” and entertainment are the only tools we have to draw readers into our message. Of course, you could always do both at the same time!

(By the way, in a 2010 study, Chadwick Martin Bailey discovered that these rewards also make your message go viral on email and social media.)

But no matter how much you increase the reward of reading, your results get slashed by how hard it is to read. So to keep readers from running screaming from the room when they contemplate your message, you need to work both sides of Schramm’s equation.

You must also reduce the effort required.

Effort required

How much does effort affect reading?

Let’s say I’ve convinced you that if you read this message, you’ll be able to make $1 million by the end of the month — ethically, legally and morally. I’m guessing you’d read the piece: Some 99.97% of the audiences in my writing workshops say they would.

But what if I told you that this message is 6,000 pages long, presented in one-point type — Shakespearian Gothic font. It’s black type on a 98% black screen. No leading. The entire 6,000 pages is one-sentence long, and there isn’t a word in here that has fewer than 14 syllables.

What would you read for $1 million? A 6,000-page sentence with 14-syllable words in Shakespearian Gothic font? Me neither.

Would you still try? In my classes, we lose between 75% and 95% of our readers when they learn of the huge effort required to read the piece. And this with a reward — a million bucks! — that’s so huge, few of us will ever be able to offer it.

So we need to work both sides of Schramm’s equation: Reduce the effort as well as increasing the reward.

So Cut Through the Clutter: Make every piece you write easier to read and understand.

And Lift Ideas Off the Screen: Help audience members get your key ideas by skimming, not reading, your message.

About that Wilbur Schramm …

Just so you know Schramm was ahead of his time and knew a little something about this communication business …

In a 1959 interview, Schramm predicted: “It is conceivable that you will be carrying around your own telephone within [the next 10 years]. Readers would be able to phone the news distribution center and say: ‘Send me three columns of last night’s hockey game and a full review of the Cuban situation.'”

This guy knew what he was talking about. Listen to him.

Please share how you use Schramm’s formula in your messages in the comments section.

  • Think Like a Reader

    Move people to act

    It’s counterintuitive, but true: The product is never the topic. The program is never the topic. The plan is never the topic. The topic is never the topic. The reader is always the topic.

    Think Like a Reader in Dallas

    Indeed, the secret to reaching readers is to position your messages in your audience’s best interests. (Most communicators position their messages in their organization’s best interests. Which is fine, as long as you’re talking to yourself.)

    Move readers to act with a four-step process for giving people what they really want.

    At Catch Your Readers — our two-day hands-on persuasive-writing master class on Oct. 2-3 in Dallas — you’ll learn a four-step process for moving readers to act by giving them what they really want. Specifically, you’ll learn how to:

    • Take advantage of the formula readers use to determine which messages to pay attention to (and which to toss).
    • Tap two rewards of reading you can use to boost audience interest in your message.
    • Answer the No. 1 question your reader is asking, regardless of your topic, medium or channel.
    • Make a two-minute perspective shift to focus your message on the value to readers — not on “us and our stuff.”
    • Use a three-letter word that magically makes your message more relevant to your readers.

___

Sources: Richard Alleyne, “Welcome to the information age – 174 newspapers a day,” The Telegraph, Feb. 11, 2011

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